GharSahayak App
Your Trusted Helper, Just a Tap Away
Users can now effortlessly find verified maids, schedule and manage hiring with confidence — all from one simple, secure, and intuitive app.
What is Gharsahayak
Users can now effortlessly find verified maids, schedule and manage hiring with confidence — all from one simple, secure, and intuitive app.
Finding reliable household help is still difficult—residents rely on informal methods, leading to wasted time, uncertainty, & frequent disruptions in daily life.
The app was designed to simplify hiring household help with verified maids, clear categories, and time slot availability. Search, scheduling, and contact access ensure a quick flow, improving user trust & reducing daily stress.
Finding and hiring household help became faster & more reliable with verified profiles, clear availability, & a seamless flow, improving user trust & hassle-free experience.
To Understand Our Users
User insights were uncovered through surveys and interviews, helping identify real needs and shape a more meaningful user-centered solution.
Survey Insights
Interview Questions
Detailed user interviews helped uncover pain points, behaviours, and expectations — guiding smarter design decisions.
- Can you tell me about yourself and your daily routine?
- Do you currently have household help (maid, cook, cleaner)?
- How do you currently find or hire a maid?
- How long does it usually take to find reliable help?
- What difficulties have you faced while hiring a maid?
- What problems do you face with availability or scheduling?
- Have you ever used an app to hire services (like Urban Company)?
- How comfortable are you using mobile apps for daily services?
- What features do you expect in such an app?
- What information would you like to see before hiring a helper?
- Would you prefer: Booking instantly or talking before hiring?
What Our User Think & Feels
- “It took me over a week to find a maid again...”
- “Security and trust are my biggest concerns.”
- “There’s no proper system—it’s all word of mouth.”
- “I’m tired of asking people or checking WhatsApp groups.”
- “We need verified helpers with some guarantee.”
- “Managing everything without help is a nightmare.”
- “How do I know they’re dependable?”
- No time to search for maids again.
- Need someone verified and trustworthy.
- Why isn’t there an app for this?
- What if I hire the wrong person?
- Need a reliable backup.
- How do I know they’re dependable?
- Frustrated when daily routines are disrupted.
- Stressed managing work, home, and childcare.
- Anxious about safety & letting strangers into the house.
- Overwhelmed by repeated hiring and training.
- Emotionally drained from unreliable service.
- Skeptical yet hopeful about a better solution.
- Asks security guards, neighbours, or colleagues for recommendations.
- Uses WhatsApp or society groups to find help.
- Interviews multiple helpers and manually checks references.
- Compromises on quality or availability due to urgency.
- Waits for referrals instead of actively searching.
- Relies heavily on informal networks and word-of-mouth.
Getting to Know Our User
Sneha
Occupation: IT · Family: Married, No Kids“I work 9 to 6. When my maid left suddenly, I didn’t even know whom to ask. Everyone said ‘Ask other maids’ or ‘Talk to the security guy.’ That took days. And I don’t have time for that.”
From Discovery to Checkout
From Content to Clear Navigation
A Day in the Users Gharsahayak Journey
Structure Behind the Design
Wireframing the Experience
Turning Ideas into Beautiful Screens
Verify Yourself
